Terms of service

Who you are dealing with

Repairs are sold by Roys Pty Ltd, ABN {{TODO_ABN}}, trading as Bluegum Laptop & Computer Repairs. Invoices are issued by Roys Pty Ltd.

Quotes and approval

Prices on this website are a guide. We confirm the price with you before repair work starts. We do not carry out work you have not agreed to. If we find another fault, we tell you before going ahead.

Diagnosis fee

A diagnosis fee of {{TODO_DIAGNOSIS_FEE}} may apply if you decide not to go ahead after we have tested your device.

Backing up your data

Repairs and data recovery can put your files at risk, and in some cases data is lost. Back up your data before handing over a device if you can. Before we take a device that stores data, we tell you about this risk in writing. Refurbished or compatible parts may be used, and we tell you when they are.

Data recovery

We cannot promise to recover all or any of your data. We tell you what looks recoverable before you pay for a full recovery. We do not have a clean room.

Payment

Payment is due when the repaired device is handed back. Prices include GST. Unclaimed devices: {{TODO_UNCLAIMED_DEVICE_POLICY}}.

Warranty and your rights

Our repair work carries a warranty of {{TODO_WARRANTY_DAYS}} days. Parts carry the manufacturer warranty. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Complaints

If something is not right, contact us first and we will work it out with you. If we cannot, you can contact NSW Fair Trading.